MEMBERSHIP
Billing and refunds
Individual, Team and Research Partner · Effective October 20, 2026
Prices and renewal
Individual costs $49 monthly or $490 annually. Team costs $199 monthly or $1,990 annually for up to five named users in one company. Research Partner costs $3,990 annually for up to five named users. Prices are in USD.
Individual and Team renew at the chosen monthly or annual interval until canceled. Research Partner renews annually until canceled, under the written terms agreed before purchase. Checkout or your agreement states the amount, billing interval and start date.
Cancellation
You can cancel future renewals anytime. Access continues through the period already paid, unless a refund ends the membership earlier. Cancellation alone does not request a refund.
Use your account's billing controls or contact support@datacenterradar.com for help. Company administrators manage the company subscription. Removing a user or replacing a seat does not cancel the subscription.
The 30 day annual guarantee
Annual Individual and Team memberships include a 30-day full-refund guarantee. If the membership isn't a fit, email support@datacenterradar.com within 30 calendar days of the annual payment to request a full refund.
The guarantee applies to initial annual purchases and annual renewals. Refunds go to the original payment method. Once a full refund is issued, the refunded membership ends and future renewals are canceled. A refunded Team membership ends access for its users.
The guarantee does not apply to monthly memberships, Research Partner, separately commissioned research or custom Enterprise agreements.
After the guarantee period, annual payments do not receive automatic prorated refunds. Contact support about billing errors, access problems or other refund requests; we review them individually.
Research Partner refunds
Research Partner does not include the 30-day full-refund guarantee. Its annual price includes access, onboarding, monthly research and quarterly briefings. The scope, service start date and these terms are confirmed before payment.
Canceling stops future renewal; it does not automatically refund the current annual term. We review refund requests individually, taking account of research and briefings already delivered and any service problems. Contact support@datacenterradar.com to request a review.
Additional research requires a separate agreed scope and price. Any custom cancellation or refund arrangements for that work are confirmed before payment.
Any rights required by applicable law remain in effect.
Invoices and purchase orders
Team and Research Partner can pay by invoice. We can include a purchase-order reference and company billing details. A purchase order is a purchasing authorization; it does not replace payment.
Invoice access starts after payment and activation unless different payment terms are agreed in writing. Research Partner's service start date is agreed before payment. Requesting an invoice does not authorize a card charge.
Company seats
Team and Research Partner include up to five active named users in one company. Each user has a separate account. Your designated company administrator requests seat replacements through support. We remove the departing user's access when the seat is reassigned.
Shared watchlists and project notes are planned, with no launch date promised. They are excluded from the current paid package. Any future early-access offer will describe the working features and their limitations.
Research service periods
Research Partner includes one question about one project in each monthly service period, with up to one hour for scoping, reviewing sources and preparing the response. The allowance refreshes on each monthly anniversary of the service start date. Unused allowances do not roll over.
A request received before a period ends keeps that period's allowance even if delivery falls in the next period. We acknowledge requests within one business day and deliver the agreed response within five business days after scope acceptance.
We document unresolved findings when public evidence or the included time cannot settle the question. Outside agency responses are not guaranteed within our turnaround. Additional investigation and paid-record fees require your agreement before they are incurred.
Quarterly briefings draw on the existing research catalog and cover up to three agreed states. Further investigation is handled through the monthly allowance or a separate quote.
Business days are Monday through Friday, excluding U.S. federal holidays.
Understanding the research
Research depth and supporting evidence vary by record. A project listing does not establish an open bid or active buying opportunity. Review the source dates, project identity, phase and unresolved questions before relying on a claim.
Read the research methodology →
Contact
Email support@datacenterradar.com for billing help, seat changes and refund requests.